Privacy Policy

Who we are

A-Team AI Pty Ltd builds and manages AI Voice Assistants and custom voice solutions for businesses.

You can contact us at: hello@ateamagents.ai.

Information we collect

When you submit a form, ask for a demo call or contact us through this website, we may collect personal information including:

• your name
• email address
• mobile number
• business or agency name
• what you would like your Voice Assistant to do
• any other information you choose to provide

We may also collect basic website usage information, such as page views, form submissions, links clicked, device type, browser type and general location data. This helps us understand how people use the website and improve our content, user experience and services.

How we use your information

We use the information we collect to:

• respond to your enquiry
• contact you about our services
• organise calls, demos or consultations
• understand your business needs
• provide, improve and manage our services
• improve this website and our marketing
• maintain records for administrative and business purposes

We do not sell your personal information.

Demo calls from our Voice Assistant

If you ask for a demo call, our AI Voice Assistant calls the number you enter. We may also call, text or email you about your enquiry.

Calls with our Voice Assistant are recorded and transcribed. We use the recording, transcript and details from the call to respond to your enquiry, improve our services and maintain quality.

Calling a business that uses our Voice Assistant

If you call a business that uses one of our Voice Assistants, that business decides how its Voice Assistant works, including how it introduces itself and whether calls are recorded. We handle the information from that call on the business's behalf, to provide our service to it. For questions about how that business handles your information, please contact the business directly.

Third-party service providers

We may use trusted third-party service providers to operate our website, manage enquiries, host data, process forms, provide analytics, manage scheduling, support communications and deliver our services, including phone and AI voice providers.

These providers only access personal information as needed to perform their services for us. Some of them store or process information outside Australia, including in the United States.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing or correcting your information

You may contact us at any time to request access to, correction of, or deletion of your personal information.

To make a request, email: hello@ateamagents.ai.

Complaints

If you have a concern about how we have handled your personal information, email us at hello@ateamagents.ai and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at: hello@ateamagents.ai.